Frequently Asked Questions
Answers to common questions about our HVAC services.
Common HVAC Questions — Answered by B&W
How quickly can you respond to an HVAC emergency?
We offer 24/7 emergency service and always answer our phones. In most cases we can have a technician at your home the same day.
Do you offer free estimates?
Yes, we offer free estimates on all new system installations. Call us at (618) 254-0645 to schedule.
What brands do you service?
We service all major brands including Goodman, Lennox, Trane, Carrier, York, Amana, Fujitsu, Honeywell, Weil-McLain, Comfortmaker and many more.
How often should I replace my air filter?
Most filters should be replaced every 1-3 months depending on the type and your home conditions. Homes with pets or allergy sufferers may need more frequent changes.
Do you offer maintenance plans?
Yes, we offer affordable seasonal maintenance plans that include spring AC tune-up and fall furnace inspection. Call us for details.
Is financing available?
Yes, we offer financing on new, replacement and upgraded HVAC systems. Ask us about current financing options when you call.
What areas do you serve?
We serve the entire Metro East area including Alton, Edwardsville, Wood River, Glen Carbon, Godfrey, Bethalto, Granite City, Maryville, Roxana and surrounding communities.
Are your technicians certified?
Yes, our technicians are NATE-certified and undergo continuing education to stay current on the latest HVAC technology and techniques.
What is your service area?
We serve all of Madison County and the surrounding Metro East Illinois area. If you are not sure if we service your area, just call us at (618) 254-0645.
How do I know if I need a new system or just a repair?
If your system is over 15 years old and requires frequent repairs, replacement may be more cost-effective. We will give you an honest recommendation — we never push unnecessary purchases.